Know Your Audiences

If you are contemplating a public relations career, there is a lot to think about. Most people believe public relations is just networking and building relationships. They may believe it’s taking someone to lunch, hitting the golf course or tennis courts, or eating at trendy restaurants and bars. That’s not it. There is much more to it.

For public relations to work, you have to pay attention and know in whose hands you need to get that vital piece of client information. You have to know and understand the client’s audiences.

Reading both magazines and newspaper in print and online, subscribing to blogs, watching television, and other sources of media, etc. – you need to find out who the key players are that report on a particular business industry.

If we represent an author, we would not send out a press release or contact a reporter/writer in the technology field. If we represent a music artist, we wouldn’t contact a writer who writes for corporate entities. Most of us have clients in various industries so we need to have an arsenal of contacts in all fields.

It can take several emails or telephone calls before we can even get to the contact person. However, using key words in an email or voicemail to get their attention might speed up the process. By merely mentioning an article they’ve written or an award they’ve received – that could be the ticket to getting your foot in the door.

However, if time goes by and we haven’t connected – we may have to be a little more persistent. Send a follow up email asking if they received the first one, or drop them a note inviting them to lunch – we all have to eat. Be subtle – you don’t want to look like bothersome pest.

What happens when you finally get that meeting? How will you take advantage of the time you spend with them? Know that media professionals are always looking for new stories and subject matter. Good stories and subject matter. Be creative. Add a special twist to the new product launch. What is new and innovative about it? How can it help the reader? What will it do to make the reader’s life better? This is the information they need to have. Their audience is the reader. That’s the appeal.

If you have more than one client in their field of interest – kill two birds with one stone, talk about all of your clients. Be prepared – develop a brief overview of each of the clients. Have electronic information ready to share that includes your client’s expertise, products and/or services, website and any other information that will help them make a decision. If a client has products – it might be a good idea to have a few giveaways handy.

A public relations professional has to know audiences. You must know your audience: media professional, client… and you must know their audience, the end-user.

The Four Great Words to Hear

For a small business owner, there’s nothing like stating the price of your services and hearing the words, “OK, let’s get started.” For so many of us, we sometimes get other words such as, “That’s not in my budget,” “Can you come lower?” or “Why are your prices so high?”

You want to attract clients that will say, “OK, let’s get started,” over and over again. They value your product or service, and they are willing to pay your asking price.

Back in October, I remember watching this video on Entrepreneur.com called “How to Attract the Clients You Want.” Every new business owner asks these same questions, “How can I get prospects to contract with me at my rate?” Or, “Why do people want me to lower my prices?” Maria Forleo, a small business expert, discusses this with Diana Ransom of Entrepreneur.com.

Here are a few of the points Maria talks about:

  • Position yourself as the best in your market by having a clean and professional website.
  • Translate your value by explaining how much time and money you will be saving your clients.
  • Prove your business success through case studies and testimonials from past clients.

Watch the discussion in its entirety here. Let me know what you think. If you incorporate some of the suggestions, maybe you will often hear those four great words, “OK, let’s get started.”

http://youtu.be/rWLj0ZOOtko

 

 

 

10 Tips for Making Your Clients Happy

Want to Know How to Make Your Clients Happy?

Include them in your business.

If you’re like me, not only do you have clients, but at times you are a client.  For this reason, it’s not too difficult to have some idea as to how to make your clients happy. A good starting point is as a client, what would make you happy? Sure, what makes you happy may not work for someone else, but in general, it’s a start.

Ten Tips for Making Your Clients Happy

  • Timely acknowledge your clients’ emails and phone calls. Even if you cannot provide them with the answer at that moment, respond that you received their email or call and let them know you are working on it.
  • Periodically call your former clients to see if there is anything you can do to help them. This may trigger a need for your services.
  • Send copies of interesting articles you think your clients would appreciate. Include a hand-written note. That personal touch is rare and slowly becoming obsolete.
  • Create a “client spotlight” on your website to highlight and promote your clients. They will appreciate the acknowledgement.
  • Hold a free seminar or workshop for your clients on a subject you think will be helpful to them.
  • Send a survey to your clients asking them for tips or suggestions on how you can make your business or services better.
  • Create a calendar to give to your clients and prospects. Include key dates and/or tips.
  • Include client testimonials on your marketing materials.
  • Update and recirculate past articles. Information that is useful is never outdated.
  • Hold an open house. The ideal location is at your office. However an offsite event will still serve the purpose for a great networking opportunity.