Your Organizations Wants You To Brand Yourself

Recently, forwriting better tweets a major organization, I conducted a workshop about personal branding. What was most interesting, is that this organization wanted its employees to have personal websites, LinkedIn, Instagram, Twitter and Facebook accounts. What its leadership realizes is that competition for excellent people is everywhere, even within its own walls. So, how do you stand out among your peers at your work place?

It’s not much different before social media came on the scene, except your information is online and readily available. When someone asked to see a resume, we would place it in the mail or send it electronically. Now, we give them our LinkedIn profile.

Employees looking to expand their network within their organization now have easy access to profiles. If they are looking for a mentor, they can easily place their hands on education and work history. Managers and leadership teams also have easy access to employee information.

Here are 5 easy tips to make sure you are mobile within your organization.

1. Keep your LinkedIn profile up-to-date. This includes projects on which you’ve worked and recommendations.

2. In your recommendations, also include those from professional organizations where you have volunteered, especially if you’ve held a leadership position.

3. Make sure photos and comments are not offensive or politically incorrect.

4. Let others in your organization know your interest in moving around or up.

5. Lastly, tell the truth. Do not put false information in your profiles.

As the workplace catches up with the social media crowd, we will see more employees becoming more comfortable sharing their information. It’s the only way they will be able to stay current and relevant in this social media savvy climate.

Let me know what you think.

Urban Growth Means Being “Smart” About Inclusion – Look at Atlanta

AtlantaIn the midst of racial tension in Atlanta, Georgia during the 1960s, civic and business leaders declared Atlanta “the city too busy to hate.” Although Jim Crow policies were the law of the land, black and white visionary leaders understood that economic and social exclusion were antithetical to long-term regional growth.

During the 1970s and 1980s, African-American Mayor Maynard Jackson, along with local business leaders, leveraged the Atlanta airport as the linchpin for economic inclusion. According to their website, black-owned construction company, H.J. Russell currently manages $6.2 billion in construction projects for the Atlanta Hartsfield-Jackson (named posthumously for Maynard Jackson) alone.

By creating this culture of economic inclusion, Atlanta fostered an inclusive ecosystem that attracted the best African-American entrepreneurial and professional talent over the last few decades. As a result, everyone benefited. In my hometown of Cleveland, Ohio, economic inclusion on transportation infrastructure projects remains a highly contentious issue.

Meanwhile the U.S. Conference of Mayors’ 2014 Metro Economies Report indicates that the Atlanta metropolitan region has grown to the tenth largest local economy in America, and Cleveland has slipped to twenty-eighth. Atlanta has proven that economic inclusion is not some social justice handout, it is an economic development imperative!

The continuum of economic development to Atlanta:

  • The 1996 Olympics: Atlanta positioned itself as a global mecca. The capital improvements boom that preceded the Olympics facilitated unprecedented regional growth.
  • Culture of Innovation and Small Business Development: It is not enough to ensure that roads, bridges, port development, and airports are structurally sound and on budget. Inclusion on major projects will attract the best and brightest future employers.
  • Global Talent Attraction: The African-American Mayor of Atlanta, Kasim Reed, openly welcomes immigrants and international investment to Atlanta. Asian and Latino immigrants are now contributing to the Atlanta tax base as entrepreneurs.

 

Hartsfield-Jackson is now the busiest airport in the world. The entire region continues to benefit from an economics-driven inclusion model implemented decades ago.   Smart urban planning begins with “growing the pie” together.

Using Public Relations for Success in Content Marketing

PR and content marketingThe public relations world has changed dramatically since I entered the field. The tactics practitioners use have moved to a new frontier. The word “content marketing” didn’t even exist then. Now, it’s one of the best ways to communicate to vast audiences.

Public relations can include online and offline activity to improve communications and build relationships with audiences that matter to business. Public relations is still vital at building strategies that have an impact on driving website traffic, generating leads, increasing sales and enhancing customer loyalty. Here’s how an integrated public relations strategy can lead to content marketing success:

  • Building a media database with business publications, blogs and trade journals. You can track the organization, phone, email, social media profile link and areas of interest. These contacts can be managed in your marketing team’s customer relationship management (CRM) system.
  • Utilize editorial calendar information. Traditional print publications publish editorial calendars with topics they will publish throughout the year. Look for topics that align with the content in your campaigns.
  • Pitch story ideas to your media database.
  • Evaluate the associations and organizations in your network that have expansive reach. This should include your LinkedIn and Facebook organizations. Consider collaboration and distribution of your content through their events, emails and websites.
  • Speaking engagements. Find opportunities for your staff to speak at industry events. Discuss relevant topics from your content marketing with the target audience as a way to showcase your company’s credibility and expertise.
  • Submit your content for industry awards. It can extend the life of a content marketing program and extend your reach to new audiences.

These are just a few ways to manage the audiences to whom you wish to communicate. Try one or two and let me know what you think.

 

Smart Messaging – Branding is Key to Organizational Sustainability

people

Branding is not just for the Coke’s and Disney’s of the world. Branding is for everyone.

It’s more than a logo and tagline. Branding is a strategy.  When thinking about a strategic branding campaign for your business, begin with your audience. To whom are you speaking?

With a creative focus, we make businesses more visible by serving as change-agents and speaking directly to their audiences, thus modifying their behavior. We specialize in performance-driven communication solutions that support sustainable business practices. This is our unique value proposition at Visibility Marketing Inc.

It is important that we convey to clients and prospective clients that all of our service delivery will be aligned with their key performance indicators. It is not enough to say that your organization is diverse and inclusive. Diversity and inclusion must be linked to increased market share or measurable improvements in customer satisfaction. The cost savings realized as part of a campus-wide energy efficiency initiative at a major university can also help to minimize tuition hikes. Operational efficiencies, environmental stewardship, and social responsibility are inextricably linked.

However, many organizations miss the opportunity to leverage strategic messaging in ways that will build the brand. The $600 million dollar technology deployment and the $3 billion capital improvements plan represents unique opportunities to enhance the brand.

Some helpful considerations when considering your branding strategy include the following:

  • Business Transformation: All organizations now sit at the intersection of business and technology. Successful change management must include communication planning strategies that include mobile applications and social media as part of the branding mix.
  • Future State Business Processes: Integrated planning across functional areas requires the development of new processes that support the future state of the business as part of the business transformation initiative. This effort is imperative for customizing messages to small stakeholder segments.
  • Smart Messaging: Although messages to each stakeholder is to be aligned with the broader vision, each message must represent a unique and measurable value proposition to each stakeholder.

Any organization has to understand that the brand must align with the guiding principles of each stakeholder group. Smart messaging and branding are fundamental to organizational sustainability.

Smart Inclusion™ – A Sustainable Business Practice

Business HandshakeOne can read almost any survey among executives across industry sectors, and they all cite talent attraction and retention and a lack of innovation as their biggest challenges. Revenue remains flat, and there have no fresh ideas for quite a while. One can easily picture a cartoon of boardroom full of white male baby boomers scratching their heads with a thought bubble containing a bold question mark. Therein lies the irony – the absence of diversity and inclusion is the reason that the answers elude them.

An April, 2014 article highlighted the inclusive efforts of Kimberly-Clark corporation. Kimberly-Clark, the maker of Huggies diapers and Kotex feminine products has a customer base that is 83 percent female. In 2009, leadership at Kimberly-Clark decided to increase the number of women within senior management as well as on the board of directors in 2009. Newly-implemented work-life balance initiatives allowed for top-performing working mothers to serve in more decision-making roles. Top performing women no longer feared making a decision between work and family. By 2013, the stock price increased from $63.71 to $104.46. Changing an organizational culture empowering diverse employees is Smart Inclusion™.

Kimberly-Clark proved that Smart Inclusion™ is ultimately about key performance indicators. These performance indicators can be economic, social, and environmental. According to the U.S. Census Bureau, 37 percent of Americans are either African-American, Native-American, Asian-American or Latino. Furthermore, women comprise 50 percent of the American population. Smart Inclusion™ is not merely some feel good social imperative, it is a sustainable business practice. Sectors most needing to integrate Smart Inclusion™ for stakeholder engagement include:

  • Government: The 21st century digital age and transformational demographic shifts in cities have changed the civic engagement paradigm forever. Transparency and cross-cultural collaboration are now fundamental to the new urban landscape.
  • Public Utilities: Smart meters and other online water and energy management tools have empowered the customer with more knowledge. Customer engagement within a service territory made up of customers with diverse cultures and values has become an evolving science.
  • Colleges and Universities: The international student population has increased dramatically at most institutions of higher learning. Increased competition to attract and retain such students require culturally-competent outreach strategies for each diverse student population.

Multiculturalism is the new normal. The infinite combinations of age, race, gender, class, and culture require nuanced value propositions. A recent Pew Research Center study also found that black women and Latinas use Instagram and Twitter more than any other social media platform. The convergence of changing demographics, globalization, and our everyday access to advanced technology has driven the need for Smart Inclusion™. Smart Inclusion™ for stakeholder engagement is fundamental to organizational sustainability.

Which Social Media Networks Have the Most-Engaged Users?

social media engagementEngaged couples are in a relationship. You want your engaged visitors to be in a relationship with you. Which networks are the most engaged?

According to a report from Shareaholic, YouTube, LinkedIn and Google+ drive the most engaged social referrals to websites. The analysis examined visit duration, pages per visit and bounce rate for visitors to its network of over 200,000 websites from eight social media platforms: Facebook, Google+, Pinterest, Reddit, Twitter, StumbleUpon, LinkedIn and YouTube.

YouTube was the top performer across all three metrics. Its referrals to websites have the lowest average bounce rate (43.19%), the longest visitor duration (227.82 seconds) and the highest pages per visit (2.99).

Although LinkedIn and Google+ drive the fewest referrals to Shareaholic’s network, they bring in some of the most engaged visitors. Google+ users spend on average more than three minutes driving content on websites shared by connections in their circles and visit 2.45 pages at each visit and bounce only 50.63% of the time.

LinkedIn users spend 2:23 minutes on average of each link they click, viewing 2.23 pages at each visit and the bounce rate is 51.28%.

Visitors referred from Twitter and Facebook to websites are about equally engaged. Bounce rates are both at 56.35%, though Twitter users visit more pages on average (2.15 vs. 2.03). Facebook users spend more time on a site post-click (127.44 seconds vs. 123.10 seconds).

Pinterest users view fewer pages per visit than Facebook and Twitter visitors (1.71) and spend considerably less time on site (64.67 seconds) than visitors from all other networks expect for StumbleUpon.

So what does this mean for you? When you want to drive visitors to the information on your website, you must think about where the visitors are and where they want to be.

You want to engage your visitors, and when they are, they are most likely to go where you ask them to go…your website.

Smart Inclusion™ – The New Normal for Capital Improvements

Under ConstructionCommercial buildings account for 35 percent of US and 40 percent of global electric consumption. They eat up 30 percent of companies’ operating budgets and account for nearly 20 percent of worldwide carbon emissions, according to the U.S. Department of Energy.

By integrating smart energy and water management practices, public sector institutions can improve operational outcomes as well as environmental outcomes. Adopting advanced conservation technology such as motion sensing shower heads and smart lighting can yield substantial cost savings. Equally important within public interest sectors is targeting strategic communications that incentivizes stakeholders to modify behavior in ways that lead to reduced energy and water consumption. This will only occur when a stakeholder benefit resonates in a manner that is measurable and personal. Messaging that public interest institutions can convey include:

  • Healthcare institutions must strategically communicate to stakeholders that their smart energy management initiatives help to improve public health and wellness by reducing carbon pollutants into the atmosphere.
  • Colleges and universities can communicate to its student population that their conservation habits can result in lower operating costs that can help to control tuition costs.
  • Governments and municipal utilities have to integrate smart energy and water management into the 21st century citizen engagement paradigm.

Austerity measures and global competitiveness are now forcing local institutions to expand their brand reach in order to survive. Healthcare systems are marketing newly constructed cancer centers to attract potential patients from the Middle East. Public colleges and universities that historically have recruited from within the state now market new research centers and business incubators to attract new students from China. Municipal utilities are investing in broadband technology infrastructure in order to attract new investment from international technology conglomerates. In order to align innovative messaging with transformational change, Visibility Marketing Inc. rolled out Smart Inclusion™. Smart Inclusion™ facilitates delivering strategic messaging across barriers that used to be avoided or ignored.

Smart Inclusion™ among colleges and universities, healthcare systems, and government entities is ultimately about embracing the fact that constant change and paradigm shifts within these sectors require innovative models of cross-sector collaboration. Major construction projects must have an identity that connects to a much wider array of stakeholders than ever before. Strategic communication that integrates Smart Inclusion™ is not merely a model of inclusion, it is model of institutional sustainability.

Measuring PR Through Your Website

measuring PR through your websiteWhen it comes to measuring your public relations impact, there’s a new kid on the block.

Now, a business’s website analytics and search engine optimization is at the center of public relations measurement. You can find out if your visitors are buying your product or service, ask for more information and if your public relations efforts are shaping the correct perceptions. A system for measuring your impact through your website  includes:

Defining business goals
Marketing and communications aim to get customers to a company’s website and take action, be it downloading information or making a purchase. After defining your goals and implementing your public relations campaign, determine where the most traffic came from and evaluate the quality of your website’s users.

Determine Your Customers’ Search Terms
Using search terms in your content is essential to driving traffic and those terms must be a part of the public relations campaign. Understanding how search engines work is vital for effective SEO, and should dovetail with a business’s goals.

Use Google Analytics
Learn how to analyze the data: How many visitors, what pages they visit and what is their behavior when they arrive at a page? It’s time to fine tune your campaign if visitors aren’t going to the pages you want them to visit or aren’t taking any action when on your site.

Create good content
Shareable content such as photos, video and infographics extends your reach. Make coming to your website a great experience that benefits the user. In this way, they will visit often and tell others about the great information they received.

Like what you read here? Please share!

Smart Inclusion™ – The New Higher Education Imperative

Young GraduatesLast month Todd Q. Adams, our chief of sustainability and innovation, was invited to speak to African-American male students at Lakeland Community College in Ohio. Lakeland launched Pathfinders a few years ago as a program designed to attract and retain African-American male students. To their credit, the college realizes that admission does not necessarily equate to inclusiveness. Fostering a deliberate welcoming environment is what yields positive returns for Lakeland.

Kent State University in Ohio touts that the 690 African-American, Latino, and Native American students represents a 3.3 percent enrollment increase from last year. The 2,668 international students from 103 countries represents a 9.03 percent increase from last year. Although these numbers are somewhat modest relative to the 41,000 Kent students, Kent State University is clearly establishing the framework for innovative models of diversity and inclusion. In order to deliver stakeholder engagement solutions that align with such transformational change, Visibility Marketing, Inc. rolled out Smart Inclusion™.

Smart Inclusion™ on college campuses is about integrating all students into the university ecosystem in ways that are meaningful to them as well as the university at large. Sustainability will require new success metrics that measure cross-cultural business collaboration, student-run business startups, and inclusive models measuring student life satisfaction. International student attraction and retention strategies now require targeted campaigns that are culturally relevant. According to a March, 2014 Pew Research Center study, women are also enrolling in college at a rate greater than men across almost every racial and ethnic group.

The successful institutions will be able to effectively manage the intersection of this dynamic diversity. Lakeland and Kent State University understand that “checking the box” to tally diversity does not work anymore. A June, 2014 Brookings Institution study also revealed that Millennials (those born between early 1980’s and early 2000’s) also value social responsibility and personal satisfaction more than prior generations. Traditional models of stakeholder engagement and student outreach no longer apply. Smart Inclusion™ in higher education is not merely a model of inclusion, it is model of institutional sustainability.

Ways to Improve Your Facebook Organic Reach

improve facebook organic reachI often get a kick out of the replies from young people when I mention Facebook. “That’s for old folks, we don’t use Facebook anymore…”

That may be true, but there’s another reason for the drop in Facebook’s business usage.

Since last last year, most businesses have seen a drop in their organic Facebook reach for their posts. Facebook’s change in how it places posts in their users’ timelines is in part responsible. But there’s still strategies that business pages can do to counteract this.

1. The 10-4-1 Method
This means plan ten posts that are fun and entertaining. This doesn’t have to be your own content. Share posts that will engage your audience. When your users respond to those posts, Facebook will start showing more of your posts in users’ newsfeeds.

The “four” should be posts related to your brand, i.e. status updates from your blog or other brand information.

Sales pitches should be that “one” post that drives them to your site for special offers or deals.

2. Get Personal by giving your audience an insider’s view of your business. This will garner more responses, but keep it real and genuine.

3. Post at 2 a.m.
You’ll have less competition at that time, and you’ll get noticed when traffic picks up starting at 6 a.m.

4. Go Beyond the “Share”
Focus on posting content that will be shared, but keep that content of a high quality that will interest your audience. Relevant content inspires sharing which leads to a high organic reach for your business.

Try it, and let me know what you think…

We’re All Writers…How You Write: Print vs. Online

writingwebcopy

The Internet has changed everything. Not only do we have information at our (literal) fingertips, but now, we’re all writers.

From Facebook, to Twitter to blogs, people who have never considered themselves writers, are writers. If you are starting (or have) a blog, how can you write to make sure it gets read?

Write Relevant Content


It may be tempting to write about your brother’s dog, but if it doesn’t relate to your site or page topic, leave it out. Web readers want information, and unless the page is information about said dog, they really won’t care, even if it is a good metaphor for what you’re trying to say.

Put Conclusions at the Beginning

Think of an inverted pyramid when you write. Get to the point in the first paragraph, then expand upon it.  People don’t want to have to read page after page to get to the meat.

Write Only One Idea per Paragraph


Web pages need to be concise and to-the-point. People don’t read Web pages, they scan them, so having short, concise paragraphs is better than long rambling ones.

Use Action Verbs

Tell your readers what to do. Avoid the passive voice. Keep the flow of your pages moving. I was always taught to limit or eliminate “to be” verbs and replace with “is,” “am.”

FORMATTING

Use Lists Instead of Paragraphs


Lists are easier to scan than paragraphs, especially if you keep them short.

Limit List Items to Seven Words


Studies have shown that people can only reliably remember seven to ten things at a time. By keeping your list items short, it helps your readers remember them.

Write Short Sentences


Sentences should be as concise as you can make them. Use only the words you need to get the essential information across.

Include Internal Subheadings


Sub-headings make the text more scannable. Your readers will move to the section of the document that is most useful for them. Internal cues make it easier for them to do this.

Make Your Links Part of the Copy


Links are another way Web readers scan pages. They stand out from normal text, and provide more cues as to what the page is about.

Proofread Your Work


Typos and spelling errors will send people away from your pages. Make sure you proofread everything you post to the Web. If you can have someone else proofread before sending. If you can’t do that, wait a few hours. Your eyes will be fresh and may pick up mistakes otherwise missed.

If we’re all writers, it’s best to write right. Take care to provide the best content and format which will increase your chances of repeat readers.