After almost 13 years in business, I learned a lot. One thing that’s critical is people are doing business with me and the people that work with me. We are Visibility Marketing Inc. and it’s important that everyone that works in and with us know that customer relationships and trust are important in our business.
That was a little easier before we had the World Wide Web. Now, you don’t necessary walk into a brick and mortars store, shake someone’s hand and start talking. A lot of business transactions are done online where you don’t see the person with whom you are conducting business. How can you build that trust?
Chris Brogan, author of ‘Trust Agents,’ talks about new business practices that can help companies create long-term relationships with customers online. He speaks with Bryan Elliott in ‘Behind the Brand.’ In the segment he discusses…
- What is a Trust Agent?
- Why Use the Web?
- Everyone Wants to be a Social Media Rockstar
- Give It Three Months
- Using Social Media to Get Leads
- Social Web Benefits
- Small Business and Policy
- Tactics to Go to the Next Level
See the full interview of Bryan and Chris here. This is a great, short video from which to watch and learn. You will want to investigate his suggestions further. Let me know what you think.
http://youtu.be/lbZSfNtqYcY