Why the C-Suite Desperately Needs Human-Centered Communication Planning

MP900285181Mergers and acquisitions, overhauling ineffective customer engagement models, and enterprise-wide Information Technology deployments will guarantee disruptive change within any organization. Invariably the CEO declares success to shareholders when the merger is complete. The Chief Operations Officer salivates over the integration of newly developed business processes that will usher in business efficiency. Chief Information Officers obtain buy-in from fellow C-Level colleagues that cloud computing and managed services will better serve internal and external customers.

It is at this point that senior leadership often requests that our firm, Visibility Marketing Inc., develop strategic communication targeted to employee groups as well as all know stakeholders. Senior executives often underscore the poor adoption and utilization of new processes and technological tools are undermining organizational performance. As with our clients, many C-Suite leaders are painfully learning that insular decision making and demanding “ownership” of responsibilities will not sustain optimal performance.

Ultimately, we advise and counsel senior leadership of ways to align human-centered approaches with business process improvement and technology solutions. In order to actualize employee performance, senior leadership must connect vision and strategy in ways that personally resonate with each employee.

Our human-centered approach at Visibility Marketing Inc. includes the following:

* Strategic Communication Planning: Communication across any medium must be rooted in proven approaches to behavior modification. Visibility Marketing Inc. partners with a psychologist, Dr. Angela Adams Ali to deliver behavior-based solutions to clients. * Organizational Change Management: Todd Q. Adams, a certified Prosci™ Organizational Change Management Practitioner advises senior executives on ways to proactively manage organizational resistance.

* Coaching: We repeatedly find that employee engagement is a huge problem with clients. Montrie Rucker Adams helps clients to leverage internal and external resources in ways that connect individual performance results to business outcomes.

The integration of strategic communication planning, organizational change management methodologies, and business coaching for management lead to measurable success. What is common to all business transformation is the need for human-centered approaches.

Visibility Marketing Inc. Joins Trade Mission to Canary Islands

(Cleveland, Ohio) — Visibility Marketing Inc. is one of nine U.S. companies in the Canary Islands this week on a trade mission exploring opportunities on the Islands as well as West Africa. Companies from four states and Washington, D.C. are participating in the mission.

“Africa presents an incredible opportunity for the entire U.S. business community,” said Deputy Assistant Secretary of Commerce Antwaun Griffin. “The economic growth and market diversity on the continent mean there are opportunities for companies in just about any sector, and I’m glad to see such a strong delegation of businesses participating in this mission.”

The mission is organized by the Virginia and Washington, D.C. District Export Council, and certified by the U.S. Department of Commerce. It will connect companies to government decision-makers from eight West African markets, facilitate business-to-business appointments with pre-screened potential partners in the region, and include technical site visits across the Canary Islands.

Visibility Marketing Inc.  delivers energy management and smart water management solutions that integrate strategic marketing and management consulting to public utilities and public-sector infrastructure planning organizations. Areas of specialization include electric grid modernization (Smart Grid) and Smart Water Management.

“Emerging African nations represent unlimited opportunity within the renewable energy and water sectors,” said Chief Executive Officer, Montrie Rucker Adams. “Developing strategic partnerships within the Canary Islands allow us to explore new global markets and plan our strategy for the African continent.”

Visibility Marketing Inc. is also participating in the Africagua Conference, an event for renewable energy and water firms connecting to development opportunities in the region.

West Africa had the strongest economic growth on the continent in 2014, and the Canary Islands’ network of ports makes it an excellent launching point for entering multiple West African markets. The Canaries also boast a stable legal framework under the EU, and a low four percent corporate tax rate.

This trade mission is an important part of the United States’ Doing Business in Africa campaign, and comes two months after the U.S. Commercial Service led Trade Winds—Africa, the largest-ever U.S. trade mission to the continent. The U.S. government has committed billions of dollars to development initiatives in Africa, and has facilitated billions more in U.S.-Africa business deals since the start of the Doing Business in Africa campaign.

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Protecting Our Environment – It Makes Economic Sense

Autumn LakeAsking people, businesses, or any institution to do anything for altruistic reasons hardly ever works. It then begs to ask why environmental stewardship campaigns are often reduced to “feel good” narratives that play on our social consciousness. Feeling good is temporary, but connecting to core values is sustainable. We need more sustainable approaches to environmental sustainability.

America’s 164 million pet owners may advocate for the ethical treatment of animals, but they are also part of an annual $60 billion pet industry ecosystem. A strong economic case can be made for environmental stewardship as well. However, it has to start with education and awareness that fosters new thinking.

According to the Ohio Environmental Protection Agency, the average American rids of 1.3 pounds of food scraps daily. Effective food waste recovery is resulting in new industrial and agricultural uses. The technology, industrial processing, and transport services required to “repurpose” food waste amounts to new industries. The social and human benefits include feeding hungry people and reducing waste sent to landfills.

The focus of environmental initiatives has to be on messaging relative to the following:

  • Employment: Waste management, pollution reduction, energy, and clean water initiatives must align with employment growth. Creating living wage jobs within communities always result in jobs within other sectors as well.
  • Tax Revenue: New industry growth and increased employment translate to additional tax revenue. Government entities, institutions, businesses, and citizens must clearly understand the benefits of environmental stewardship.
  • Social Benefits: Connecting reduced waste, clean air, and clean water to public health is powerful. This is a universal theme that is rarely debated.
  • Innovation: History has always proven that social challenges present economic opportunity. Public policy favorable to such innovation must be made known.

Waste management, smart water management, energy efficiency, and intelligent transportation yield tangible environmental benefits. Public outreach and stakeholder engagement has to include messages that encompass realizing the economic benefits that directly impacts each stakeholder. Environmental stewardship is not only a matter of literal survival, it is an economic imperative.

Your Organizations Wants You To Brand Yourself

Recently, forwriting better tweets a major organization, I conducted a workshop about personal branding. What was most interesting, is that this organization wanted its employees to have personal websites, LinkedIn, Instagram, Twitter and Facebook accounts. What its leadership realizes is that competition for excellent people is everywhere, even within its own walls. So, how do you stand out among your peers at your work place?

It’s not much different before social media came on the scene, except your information is online and readily available. When someone asked to see a resume, we would place it in the mail or send it electronically. Now, we give them our LinkedIn profile.

Employees looking to expand their network within their organization now have easy access to profiles. If they are looking for a mentor, they can easily place their hands on education and work history. Managers and leadership teams also have easy access to employee information.

Here are 5 easy tips to make sure you are mobile within your organization.

1. Keep your LinkedIn profile up-to-date. This includes projects on which you’ve worked and recommendations.

2. In your recommendations, also include those from professional organizations where you have volunteered, especially if you’ve held a leadership position.

3. Make sure photos and comments are not offensive or politically incorrect.

4. Let others in your organization know your interest in moving around or up.

5. Lastly, tell the truth. Do not put false information in your profiles.

As the workplace catches up with the social media crowd, we will see more employees becoming more comfortable sharing their information. It’s the only way they will be able to stay current and relevant in this social media savvy climate.

Let me know what you think.

Urban Growth Means Being “Smart” About Inclusion – Look at Atlanta

AtlantaIn the midst of racial tension in Atlanta, Georgia during the 1960s, civic and business leaders declared Atlanta “the city too busy to hate.” Although Jim Crow policies were the law of the land, black and white visionary leaders understood that economic and social exclusion were antithetical to long-term regional growth.

During the 1970s and 1980s, African-American Mayor Maynard Jackson, along with local business leaders, leveraged the Atlanta airport as the linchpin for economic inclusion. According to their website, black-owned construction company, H.J. Russell currently manages $6.2 billion in construction projects for the Atlanta Hartsfield-Jackson (named posthumously for Maynard Jackson) alone.

By creating this culture of economic inclusion, Atlanta fostered an inclusive ecosystem that attracted the best African-American entrepreneurial and professional talent over the last few decades. As a result, everyone benefited. In my hometown of Cleveland, Ohio, economic inclusion on transportation infrastructure projects remains a highly contentious issue.

Meanwhile the U.S. Conference of Mayors’ 2014 Metro Economies Report indicates that the Atlanta metropolitan region has grown to the tenth largest local economy in America, and Cleveland has slipped to twenty-eighth. Atlanta has proven that economic inclusion is not some social justice handout, it is an economic development imperative!

The continuum of economic development to Atlanta:

  • The 1996 Olympics: Atlanta positioned itself as a global mecca. The capital improvements boom that preceded the Olympics facilitated unprecedented regional growth.
  • Culture of Innovation and Small Business Development: It is not enough to ensure that roads, bridges, port development, and airports are structurally sound and on budget. Inclusion on major projects will attract the best and brightest future employers.
  • Global Talent Attraction: The African-American Mayor of Atlanta, Kasim Reed, openly welcomes immigrants and international investment to Atlanta. Asian and Latino immigrants are now contributing to the Atlanta tax base as entrepreneurs.

 

Hartsfield-Jackson is now the busiest airport in the world. The entire region continues to benefit from an economics-driven inclusion model implemented decades ago.   Smart urban planning begins with “growing the pie” together.

Using Public Relations for Success in Content Marketing

PR and content marketingThe public relations world has changed dramatically since I entered the field. The tactics practitioners use have moved to a new frontier. The word “content marketing” didn’t even exist then. Now, it’s one of the best ways to communicate to vast audiences.

Public relations can include online and offline activity to improve communications and build relationships with audiences that matter to business. Public relations is still vital at building strategies that have an impact on driving website traffic, generating leads, increasing sales and enhancing customer loyalty. Here’s how an integrated public relations strategy can lead to content marketing success:

  • Building a media database with business publications, blogs and trade journals. You can track the organization, phone, email, social media profile link and areas of interest. These contacts can be managed in your marketing team’s customer relationship management (CRM) system.
  • Utilize editorial calendar information. Traditional print publications publish editorial calendars with topics they will publish throughout the year. Look for topics that align with the content in your campaigns.
  • Pitch story ideas to your media database.
  • Evaluate the associations and organizations in your network that have expansive reach. This should include your LinkedIn and Facebook organizations. Consider collaboration and distribution of your content through their events, emails and websites.
  • Speaking engagements. Find opportunities for your staff to speak at industry events. Discuss relevant topics from your content marketing with the target audience as a way to showcase your company’s credibility and expertise.
  • Submit your content for industry awards. It can extend the life of a content marketing program and extend your reach to new audiences.

These are just a few ways to manage the audiences to whom you wish to communicate. Try one or two and let me know what you think.

 

Visibility Marketing Inc. Wins Bid for Tobacco Use Prevention and Cessation Program in Ohio

Cleveland, OH – Visibility Marketing Inc. was awarded a contract to develop three statewide tobacco cessation and prevention marketing campaigns in Ohio. The State of Ohio Department of Health Services awarded the contract as part of their Tobacco Use Prevention and Cessation Program. The campaigns will launch in 2015 and focus on three key areas: Preventing tobacco initiation, increasing smoking cessation, and raising awareness on the dangers of secondhand smoke.

Ohio’s adult smoking prevalence rate is significantly higher than the national rate—with over two million adults in Ohio who are current smokers. “We are pleased and excited to work with the State of Ohio Department of Health on this initiative. Ohio’s smoking rate is nearly double that of the state’s recommended target rate. We hope to contribute to lowering those numbers,” said Montrie Rucker Adams, President and Chief Visibility Officer for Visibility Marketing Inc.

Visibility Marketing Inc. will collaborate with Better World Advertising (BWA), a leading social marketing agency headquartered in San Francisco, to design the three targeted campaigns. “Better World Advertising is honored to partner with Visibility Marketing Inc. and we are excited to contribute our expertise to develop hard-hitting campaigns to help drive down Ohio’s tobacco use and improve health,” said Les Pappas, BWA President and Creative Director.

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 Visibility Marketing Inc. specializes stakeholder engagement. We help companies with creative education and behavior modification—with a particular interest in sustaining our planet. Through strategic and effective marketing communications and public relations campaigns, companies become “more visible”—thus increasing their public awareness and ultimately impacting the bottom line.

Better World Advertising is a leading social marketing agency with offices in San Francisco, New York City and Washington, D.C. BWA improves society by designing and implementing social marketing campaigns that achieve high levels of community education, self-efficacy and beneficial behavior change. BWA’s services cover every component of social marketing—from needs assessment and formative research, to message development and testing, all types of production, media planning and buying, public relations and earned media, and impact monitoring and evaluation.

Smart Messaging – Branding is Key to Organizational Sustainability

people

Branding is not just for the Coke’s and Disney’s of the world. Branding is for everyone.

It’s more than a logo and tagline. Branding is a strategy.  When thinking about a strategic branding campaign for your business, begin with your audience. To whom are you speaking?

With a creative focus, we make businesses more visible by serving as change-agents and speaking directly to their audiences, thus modifying their behavior. We specialize in performance-driven communication solutions that support sustainable business practices. This is our unique value proposition at Visibility Marketing Inc.

It is important that we convey to clients and prospective clients that all of our service delivery will be aligned with their key performance indicators. It is not enough to say that your organization is diverse and inclusive. Diversity and inclusion must be linked to increased market share or measurable improvements in customer satisfaction. The cost savings realized as part of a campus-wide energy efficiency initiative at a major university can also help to minimize tuition hikes. Operational efficiencies, environmental stewardship, and social responsibility are inextricably linked.

However, many organizations miss the opportunity to leverage strategic messaging in ways that will build the brand. The $600 million dollar technology deployment and the $3 billion capital improvements plan represents unique opportunities to enhance the brand.

Some helpful considerations when considering your branding strategy include the following:

  • Business Transformation: All organizations now sit at the intersection of business and technology. Successful change management must include communication planning strategies that include mobile applications and social media as part of the branding mix.
  • Future State Business Processes: Integrated planning across functional areas requires the development of new processes that support the future state of the business as part of the business transformation initiative. This effort is imperative for customizing messages to small stakeholder segments.
  • Smart Messaging: Although messages to each stakeholder is to be aligned with the broader vision, each message must represent a unique and measurable value proposition to each stakeholder.

Any organization has to understand that the brand must align with the guiding principles of each stakeholder group. Smart messaging and branding are fundamental to organizational sustainability.

Smart Inclusion™ – A Sustainable Business Practice

Business HandshakeOne can read almost any survey among executives across industry sectors, and they all cite talent attraction and retention and a lack of innovation as their biggest challenges. Revenue remains flat, and there have no fresh ideas for quite a while. One can easily picture a cartoon of boardroom full of white male baby boomers scratching their heads with a thought bubble containing a bold question mark. Therein lies the irony – the absence of diversity and inclusion is the reason that the answers elude them.

An April, 2014 article highlighted the inclusive efforts of Kimberly-Clark corporation. Kimberly-Clark, the maker of Huggies diapers and Kotex feminine products has a customer base that is 83 percent female. In 2009, leadership at Kimberly-Clark decided to increase the number of women within senior management as well as on the board of directors in 2009. Newly-implemented work-life balance initiatives allowed for top-performing working mothers to serve in more decision-making roles. Top performing women no longer feared making a decision between work and family. By 2013, the stock price increased from $63.71 to $104.46. Changing an organizational culture empowering diverse employees is Smart Inclusion™.

Kimberly-Clark proved that Smart Inclusion™ is ultimately about key performance indicators. These performance indicators can be economic, social, and environmental. According to the U.S. Census Bureau, 37 percent of Americans are either African-American, Native-American, Asian-American or Latino. Furthermore, women comprise 50 percent of the American population. Smart Inclusion™ is not merely some feel good social imperative, it is a sustainable business practice. Sectors most needing to integrate Smart Inclusion™ for stakeholder engagement include:

  • Government: The 21st century digital age and transformational demographic shifts in cities have changed the civic engagement paradigm forever. Transparency and cross-cultural collaboration are now fundamental to the new urban landscape.
  • Public Utilities: Smart meters and other online water and energy management tools have empowered the customer with more knowledge. Customer engagement within a service territory made up of customers with diverse cultures and values has become an evolving science.
  • Colleges and Universities: The international student population has increased dramatically at most institutions of higher learning. Increased competition to attract and retain such students require culturally-competent outreach strategies for each diverse student population.

Multiculturalism is the new normal. The infinite combinations of age, race, gender, class, and culture require nuanced value propositions. A recent Pew Research Center study also found that black women and Latinas use Instagram and Twitter more than any other social media platform. The convergence of changing demographics, globalization, and our everyday access to advanced technology has driven the need for Smart Inclusion™. Smart Inclusion™ for stakeholder engagement is fundamental to organizational sustainability.

Which Social Media Networks Have the Most-Engaged Users?

social media engagementEngaged couples are in a relationship. You want your engaged visitors to be in a relationship with you. Which networks are the most engaged?

According to a report from Shareaholic, YouTube, LinkedIn and Google+ drive the most engaged social referrals to websites. The analysis examined visit duration, pages per visit and bounce rate for visitors to its network of over 200,000 websites from eight social media platforms: Facebook, Google+, Pinterest, Reddit, Twitter, StumbleUpon, LinkedIn and YouTube.

YouTube was the top performer across all three metrics. Its referrals to websites have the lowest average bounce rate (43.19%), the longest visitor duration (227.82 seconds) and the highest pages per visit (2.99).

Although LinkedIn and Google+ drive the fewest referrals to Shareaholic’s network, they bring in some of the most engaged visitors. Google+ users spend on average more than three minutes driving content on websites shared by connections in their circles and visit 2.45 pages at each visit and bounce only 50.63% of the time.

LinkedIn users spend 2:23 minutes on average of each link they click, viewing 2.23 pages at each visit and the bounce rate is 51.28%.

Visitors referred from Twitter and Facebook to websites are about equally engaged. Bounce rates are both at 56.35%, though Twitter users visit more pages on average (2.15 vs. 2.03). Facebook users spend more time on a site post-click (127.44 seconds vs. 123.10 seconds).

Pinterest users view fewer pages per visit than Facebook and Twitter visitors (1.71) and spend considerably less time on site (64.67 seconds) than visitors from all other networks expect for StumbleUpon.

So what does this mean for you? When you want to drive visitors to the information on your website, you must think about where the visitors are and where they want to be.

You want to engage your visitors, and when they are, they are most likely to go where you ask them to go…your website.

Smart Inclusion™ – The New Normal for Capital Improvements

Under ConstructionCommercial buildings account for 35 percent of US and 40 percent of global electric consumption. They eat up 30 percent of companies’ operating budgets and account for nearly 20 percent of worldwide carbon emissions, according to the U.S. Department of Energy.

By integrating smart energy and water management practices, public sector institutions can improve operational outcomes as well as environmental outcomes. Adopting advanced conservation technology such as motion sensing shower heads and smart lighting can yield substantial cost savings. Equally important within public interest sectors is targeting strategic communications that incentivizes stakeholders to modify behavior in ways that lead to reduced energy and water consumption. This will only occur when a stakeholder benefit resonates in a manner that is measurable and personal. Messaging that public interest institutions can convey include:

  • Healthcare institutions must strategically communicate to stakeholders that their smart energy management initiatives help to improve public health and wellness by reducing carbon pollutants into the atmosphere.
  • Colleges and universities can communicate to its student population that their conservation habits can result in lower operating costs that can help to control tuition costs.
  • Governments and municipal utilities have to integrate smart energy and water management into the 21st century citizen engagement paradigm.

Austerity measures and global competitiveness are now forcing local institutions to expand their brand reach in order to survive. Healthcare systems are marketing newly constructed cancer centers to attract potential patients from the Middle East. Public colleges and universities that historically have recruited from within the state now market new research centers and business incubators to attract new students from China. Municipal utilities are investing in broadband technology infrastructure in order to attract new investment from international technology conglomerates. In order to align innovative messaging with transformational change, Visibility Marketing Inc. rolled out Smart Inclusion™. Smart Inclusion™ facilitates delivering strategic messaging across barriers that used to be avoided or ignored.

Smart Inclusion™ among colleges and universities, healthcare systems, and government entities is ultimately about embracing the fact that constant change and paradigm shifts within these sectors require innovative models of cross-sector collaboration. Major construction projects must have an identity that connects to a much wider array of stakeholders than ever before. Strategic communication that integrates Smart Inclusion™ is not merely a model of inclusion, it is model of institutional sustainability.